We source all of our products from independent Australian designers and as such individual products can vary slightly from piece to piece or from the photographs on the website. We always make sure we use quality photos and provide descriptions and dimensions that are as accurate as possible.
However if you receive your product and are not 100% satisfied, then we are happy to offer a full refund within 14 days of your receipt of product. All refunds will be paid, less the original cost of postage, upon safe return of the products to us. All refunds will be issued to the same method of payment within 5-10 working days but can vary from bank to bank.
If you decide you want to return any products then please email us to let us know that you will be returning an item. Please email: firstname.lastname@example.org
We would suggest using Royal Mail Signed for Delivery service when returning any items to us and all items must be sent back undamaged, unused and in the original packaging. You will be responsible for paying for shipping costs for any returns. We cannot refund or exchange any items that were not received.
In the unlikely event that you receive broken or damaged items, please photograph the goods and send the photo via email to email@example.com within 24 hours of receipt of goods. We will then arrange a replacement or refund as soon as possible.
All SALE items are non-refundable.
We can offer an exchange if the product is available. Most of our products are limited edition or seasonal. Once sold, we may not have another available.
Please email us if you have any other questions or need more information.